Meet Swetha Nalla – SenseHub® Dairy Support Analyst

Her experience has been centred around technical support and customer service, spanning various industries including IT-enabled services, media, and telecommunications. She has a strong passion for helping people. When she had the opportunity to work within the dairy industry she was thrilled. She enjoys learning new things and exploring new technologies, which made this opportunity particularly exciting.

Swetha joined the MSD Animal Health Service Desk during a period of staffing shortages and successfully navigated through three busy mating seasons. The Service Desk is now fully staffed, so she is actively involved in training and supporting new members in preparation for the coming mating season. 

Swetha recalls a funny call she received from a farmer in the early days of her job. A farmer called and said to Swetha that Mary had stopped talking to him. She was puzzled by his statement. Upon digging deeper into the conversation, she discovered that he was actually referring to Microsoft Mary, the text-to-speech voice. They both had a good laugh about it. 

Swetha’s favourite part of being a SenseHub Dairy Support Analyst is assisting farmers with their questions and solving their issues. It brings her great satisfaction knowing she’s made their job that day a little easier.

In the early days of her role she encountered numerous challenges, particularly with learning and understanding the technology. This included both software and hardware components. Over the years, through continuous learning and training, she has gained confidence and proficiency. Swetha is now considered one of our most experienced SenseHub Dairy Support Analysts.

Swetha has a passion for helping people and seeing how her problem solving ability can have a positive impact of the day-to-day operation of a farming operation. “There is nothing more satisfying than getting to the bottom of an issue, and fixing it for a farmer,” Swetha says, “Additionally, the recognition I receive from my employer for a job well done further drives my enthusiasm.”

Swetha is also heavily involved with coordinating with our Authorised Dealers, Technical and Training Specialists. These interactions provide her greater opportunities to continue learning and develop her skills. Next steps for Swetha are gaining a greater understanding of the product development and project management side of the MSD Animal Health Technology portfolio. This will allow her to contribute on a more strategic level. She is excited to see the next emerging technologies which are driving the dairy industry.

We’re sure many of our farmers have had the pleasure of speaking with Swetha over the past 4 years and can agree she is a real asset to have on our Service Desk team.